|
** News **
Back to business after EF3
tornado strikes one of our warehouses.
Product Spotlight
|
|
General Information
back to top
1) If you wish for
information concerning where to purchase an item, please
have the style #, upc or DPCI number available before
calling. A list of store names will be given
either by e-mail or telephone. Locations or
telephone numbers will not be provided as most of our
shipments are to distribution centers.
2) We do not have an available Spanish translator.
If you need assistance please have an English speaking
translator to assist you when calling.
Missing or
Defective Parts
back to top
1) If calling after business hours (M-F, 7am - 3:30pm
CST) and need assistance, please leave your name and
telephone number along with a brief message. We
will return your call as soon as we can the next
business day. Please let us know a convenient time
to return your call. We would prefer a home or business
telephone number.
2) If you need help with assembly or need a missing or
defective part replaced, please have your instruction
sheet available before calling. Information from
the instruction sheet will be needed to determine what
unit you have. A description of the unit will not
help in determining what you have since several units
are very similar.
If you have a missing part, please check to make sure the
missing part is not inside another part or already
connected. We require 5 to 7 working days to ship
any or all parts.
Return of Product
back to top
1) If you wish to
return product or receive a credit, please return to the
place of purchase unless otherwise directed by place of
purchase.
Warranties
back to top
1) Most products we import carry a 30 day grace period
on replacement parts.
2) Our supreme chrome shelving units carry a limited 10
year warranty with proof of purchase.
3) Laundry hamper sorter bags are not covered under this
warranty but carry a 90 day grace period with proof of
purchase.
4) A copy of the receipt will need to be e-mailed to
customer_service@whitmor.com or faxed to
870-792-7100 before replacement parts will be sent.
Extra Parts
back to top
1) We import product for our accounts from China.
We do not import parts for resale.
|
|
|
Business Hours
M-F 7am to 3:30 pm CST
Customer Care
|