Frequently Asked Questions
Note: We encourage you to use our Customer Service contact form to contact us with any questions, concerns, and/or feedback.
GENERAL INFORMATION
1) If you wish for information concerning where to purchase an item, please have the style #, upc or DPCI number available before calling. A list of store names will be given either by e-mail or telephone. Locations or telephone numbers will not be provided as most of our shipments are to distribution centers.
2) We do not have an available Spanish translator. If you need assistance please have an English speaking translator to assist you when calling.
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MISSING OR DEFECTIVE PARTS
1) If calling after business hours (M-F, 8am - 5:00pm CST) and need assistance, please leave your name and telephone number along with a brief message. We will return your call as soon as we can the next business day. Please let us know a convenient time to return your call. We would encourage you to email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or use our contact form.
2) If you need help with assembly or need a missing or defective part replaced, please have your instruction sheet available before calling. Information from the instruction sheet will be needed to determine what unit you have. A description of the unit will not help in determining what you have since several units are very similar.
If you have a missing part, please check to make sure the missing part is not inside another part or already connected. We require 5 to 7 working days to ship any or all parts.
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RETURN OF PRODUCT
1) If you wish to return product or receive a credit, please return to the place of purchase unless otherwise directed by place of purchase.
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WARRANTIES
1) Most products we import carry a 30 day grace period on replacement parts.
2) Our supreme chrome shelving units carry a limited 10 year warranty with proof of purchase.
3) Laundry hamper sorter bags are not covered under this warranty but carry a 90 day grace period with proof of purchase.
4) A copy of the receipt will need to be e-mailed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or faxed to 662-393-1994 before replacement parts will be sent.
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EXTRA PARTS
1) We import product for our accounts from China. We do not import parts for resale.
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